GENERAL INFORMATION

WagJag Basics

• What is WagJag?
• How does WagJag work?
• How much does it cost to join WagJag?

Purchasing a WagJag

• How do I purchase a deal?
• Can I buy a deal after the time has run out?
• What payment type does WagJag accept?

WagJag Deals

• How do I search for a specific merchant, product or service?
• How do I find a specific category for a deal?
• How do I find deals in my region?

WagJag Credits

• How do I use gift certificates and promotion codes?
• How do I know how much credit I have available?
• How do I apply my WagJag credit?

WAGJAG FLYERS

• Can I unsubscribe from receiving flyer emails?
• Can I view flyers on my mobile device?
• How do I get back to WagJag deals after viewing flyers?
• Can I buy the products advertised in flyers on WagJag?
• When are new flyers added?

REFUNDS

General Refund Policy

• ★ What is the refund policy?
• How do I request a refund?

Products, Grocery, Events and Travel

• Refunds on products.
• Refunds on WagJag Travel offers.
• Refunds on events and seasonal offers.
• Refunds on grocery items.
• Refunds on WagJag's affiliate offers.

SHIPPING & PRODUCTS

Cancellations, Refunds, Warranties and Changes

• What is refund policy on shipped products?
• Can my order be cancelled and refunded before it ships?
• I’ve made a mistake in my order – Can this be corrected?
• Do items come with a warranty?

Shipping

• How can I track my shipment?
• How will my product be sent?
• Why do some product offers have a longer shipping window?
• Shipping restrictions
• How do I know the cost of shipping for my deal?
• How do I know when my package will arrive?

See all 8 articles

WAGJAG TRAVEL

TICO

• Is WagJag TICO certified?

VOUCHERS

Voucher Basics

• How do I confirm the voucher was purchased successfully?
• When do I get my voucher?
• What if I lose my voucher?
• Do I need to print my voucher?
• How many vouchers will I receive if I buy more than one voucher?
• I don’t think I received my voucher(s), what should I do?

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Redeeming your voucher(s)

• When can I use my voucher(s)?
• Do I need ID when redeeming my voucher(s)?
• Can I combine my voucher(s) with other offers or specials?
• Are vouchers transferable and I can use them as gifts?
• If I don’t use the full value of my voucher can I use the remainder at a different time?
• I’m having trouble redeeming on the merchant’s website, what do I do?

See all 7 articles

Gifting

• How does gifting work?

ACCOUNT

Signing up for WagJag.com

• How do I set up an account?
• How do I adjust city and category preferences?

Logging in to WagJag.com

• How do I Log In to my account?
• How do I reset my password?
• How do I change information on my account?

SUPPORT

Customer Service

• How do I contact WagJag?
• How long until I receive a reply to my email?

Feature your Business

• How can I get my business on WagJag.com?

WAGJAG APPS

WagJag Mobile

• How do I log into my account on mobile?
• How do I change my account information using mobile?
• How do I adjust city and category preferences using mobile?
• How do I know which voucher I have used on the mobile site?