WagJag is proud to offer a diverse selection of quality products sourced from trusted wholesale and retail partners. Our significant discounts are made possible by a unique fulfillment model—we do not typically hold inventory. Instead, products are ordered directly from our partner suppliers at the time of your purchase.
Due to the nature of these exclusive offers, all shipped products are considered final sale and are not eligible for return, exchange, or compensation if received as advertised. If you have any questions regarding a product’s details, we encourage you to contact our Customer Service team prior to making a purchase—we’re here to help.
If you have concerns about the quality or condition of an item upon receipt, please reach out to us within 14 days of delivery. In applicable cases, we may request a photo of the product to support quality control efforts. Only items confirmed to be damaged or defective are eligible for a full refund. All other concerns will be evaluated on a case-by-case basis.
In all instances, the item must be returned in order to process any form of compensation. Refunds will only be issued once the returned item is received. Unless otherwise specified, return shipping costs are the responsibility of the customer. As our products are offered in limited quantities, replacements are not available.
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